Introduction

At Hume Spare Parts, we provide quality aftermarket truck parts and ensure customer satisfaction. Our return and refund policy is designed to provide clarity and transparency regarding returns, exchanges, and refunds. We encourage our customers to familiarise themselves with the terms outlined below.

Eligibility for Returns and Refunds

Return Window

Customers have 30 days from the date of delivery to request a return for a refund, credit, or exchange.

Condition of Returned Items

To qualify for a full credit or refund, all items must be returned in their original, unused condition. This includes all parts, packaging, and documentation.

Non-Returnable Items

Certain products may not be eligible for returns or refunds, including:

• Special-order items
• Clearance items
• Any item that has been used or installed

Damaged or Defective Items

Inspection Upon Delivery

We advise customers to inspect their orders upon receipt. If there are any issues, don't hesitate to get in touch with us within 7 days of receiving the order.

Claims Process

For items that arrive damaged or defective, customers should reach out to us with:

• Photographs of the item
• A detailed description of the issue
• We will work with you to either replace the item or issue a refund or credit as appropriate.

Process for Returns

Return Authorisation

To initiate a return or credit, please get in touch with our customer service team at:

• Email: info@humespareparts.com.au
• Phone: 02 9688 4446
• Unauthorised returns may not be eligible for a refund.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrectly supplied. We recommend using a trackable shipping service to ensure the safe return of items.

Refunds

Refund Processing

Once the returned item is received and inspected, we will notify you of the approval status.

Approved credits and refunds will be processed as soon as possible.

Exchanges

Exchanges

If you need to exchange an item for a different part, please contact us within 30 days.

• Exchanges are subject to stock availability.

Conclusion

For any questions about our return and refund policy, please reach out to our customer support team. We are here to assist you and ensure a smooth experience with Hume Spare Parts.

Thank you for choosing Hume Spare Parts! Your real advantage is with us.