Local Deliveries

We offer local delivery services to enhance customer convenience. Customers are encouraged to check with our staff for specific delivery areas and availability.

Delivery Areas: Delivery services are available within designated local zones. Customers should inquire about their eligibility for a specific address.

Delivery Charges: Charges may apply based on distance and order size. Customers will be informed of any delivery fees at the time of order placement.

Delivery Schedule: Local deliveries are generally scheduled from 9 am – 11 am for morning deliveries and 1 pm – 3 pm for afternoon deliveries, Monday through Friday, excluding public holidays and weekends.

In-store Pickup

Customers have the option to pick up their orders directly from our warehouse.

Pickup Hours: Orders can be collected between 9:00 AM and 4:30 PM, Monday to Friday.

Order Confirmation: Customers will receive a notification via phone call, email or SMS when their order is ready for pickup.

Identification Required: Customers must present valid identification and the order confirmation at the time of pickup.

Shipping

We aim to dispatch all orders promptly to ensure customer satisfaction.

Order Cut-off Times: Orders placed before 1:30 PM will be dispatched on the same day. Orders placed after 1:30 PM will be dispatched the next business day.

Shipping Carriers: We partner with reputable carriers that provide reliable and competitively priced shipping services. The choice of carrier may vary depending on order size, destination, and service level.

Tracking Information: Once an order is dispatched, customers will receive a tracking number via email. This allows them to monitor the shipment status online.

Customer Responsibilities

Customers are responsible for providing accurate shipping and contact information. Any discrepancies may lead to delays in delivery or issues with order fulfilment.

Contact Information**

For questions regarding this policy or for assistance, customers may contact our customer service team.

Acknowledgment

By placing an order, customers acknowledge their understanding and acceptance of this Delivery and Shipping Policy.

Conclusion

We strive to provide our customers with excellent service and timely deliveries. Thank you for choosing us for your business needs.